Customer Service

1-Year Warranty

Our luggage is covered by one of the best warranties in the industry.

We make only high quality, durable luggage. This is why we will repair or replace any malfunctioning or defective luggage in the first year.

Travel hassle free, get out and go explore the world!

FREE Shipping

You'll receive your creative luggage in less than 5 business days through FedEx. And shipping is completely free to anywhere in the United States. For orders shipping to Canada, an additional delivery fee of $25 USD is applied.

You can also use the tracking number to follow your order right to your doorstep.

Returns Policy

UGOBAGS guarantees customer satisfaction and will refund all unused products* 15 days from the original ship date in case of non-conformity.

Exchanges can only be made for items that are equal to or lesser in value as the original purchase price for 30 days from the original ship date, and only apply to non-customized cases. Refunds and exchanges include applicable sales tax. Please allow up to 15 days for refund/return processing.


Customer Service Phone
(855) 753-3885

Mon-Fri: 8:00 am - 5:00 pm CST

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